Upgrading your business phone system to the cloud can actualize cost reductions, time savings and a better user experience. The process is simple and stress-free with the right provider.
Top-notch cloud phone services also integrate with other software systems to streamline workflows. For example, customer-facing agents can quickly access CRM data to understand callers’ needs and resolve issues more easily.
Cost-effectiveness
Upgrading to a cloud phone system can significantly reduce upfront costs and ongoing maintenance fees. Most vendors offer monthly subscriptions, making it easy to add new lines or extensions and upgrade features as needed.
In addition, a cloud phone is one of the most unified communications systems that can be easily integrated with third-party software to help streamline business processes. For example, you can connect CRM systems to your VoIP solution to improve customer service and employee productivity.
Another great feature of cloud-based systems is that they can be accessed anywhere with an internet connection. This simplifies technical flexibility, especially for businesses with multiple offices or locations. It also eliminates the need for onsite hardware and makes it easier to manage a phone system from one dashboard. As you scale your business, you won’t have to worry about recurring hardware expenses or ‘bill shock’.
Mobility
Unlike traditional landline or PBX systems that require expensive adaptors and software to install, cloud-based systems are internet-hosted and can run on most smart devices. They also feature a customizable monthly or yearly package with recurring charges considerably less than one-time fees associated with traditional systems.
Additionally, cloud phone systems are much more likely to survive severe weather or disasters that can cripple legacy landlines. They’re backed by powerful security features that help protect your business against VoIP hacking and attacks. This ensures that the information you share with your customers and clients remains private and secure. To do this, a top provider will follow strict protocols for security and compliance. These systems also integrate with CRMs and help desk software, allowing agents to access caller records to personalize communication and facilitate transactions.
Scalability
A cloud phone system can be easily scaled up or down to match business needs without requiring hardware. With the ability to add and remove phones as needed, it can also accommodate new office locations. Additionally, cloud systems can be accessed from anywhere with an internet connection.
Integrating CRM and help desk software can significantly improve workflows. This enables your team to identify callers and make informed decisions quickly. It can also prevent duplicated conversations that may waste both time and resources.
Upgrading to a cloud phone solution can also reduce the burden on your IT teams. This is because the system will be maintained and updated for you. This will free up valuable resources for other projects. Moreover, it can be managed from any location with an internet connection, making it easier for remote workers to stay connected.
Flexibility
Upgrading to a cloud phone system can bring flexibility to your organization. This is because your team can work from anywhere as long as they have an internet connection. In addition, a cloud-based system will allow you to use your existing equipment without buying new ones.
You can also choose from various features, including call routing and auto-attendants. This allows you to customize the way your business answers calls. You can also create hunt groups and sequential ringing sequences, which will help your teams answer callers more efficiently. Moreover, the top business phone systems offer unified communication solutions that connect all your communication forms, including calls, voicemails, instant messages, videoconferencing, CRM, and email. This will enable a more efficient and agile workforce.
Security
When calls are made using a traditional landline or PBX system, the caller’s fixed address isn’t passed to local Public Safety Answering Points (PSAPs). Upgrading to a cloud phone solution allows your business to take advantage of E911 and other features that improve efficiency.
Cloud-based systems eliminate the need for physical hardware and are managed off-site, making it easier to scale your business with a low, upfront cost. Additionally, they offer multiple servers, minimizing the risk of massive data interruptions and avoiding costly operational and financial losses.
In addition to the advantages of a cloud-based system, an experienced VoIP provider offers military-grade security through Session Border Controllers. This ensures that your company’s confidential business data is protected against unauthorized access. Furthermore, a great VoIP provider is committed to meeting ISO-compliant security standards.
